Get in Touch With Us
Got a question about how we cover poker apps, spotted something that needs updating, or want to flag a concern? This page explains how to reach Online Poker and what happens once your message lands with us.
Ways to Reach the Team
Email is the best way to contact us. We read every message and aim to reply within two working days. Send your note to [email protected] and, where possible, tell us upfront what your message is about — a review, a bonus term, a technical issue with the site, or something else. That alone saves a back-and-forth and gets your query to the right person faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of poker sites, welcome bonuses, or app features is unclear, ask us to clarify it.
- Corrections — Bonus terms, rakeback structures, and licensing details change over time. If something on the site looks out of date, we want to fix it quickly.
- Content suggestions — If there's a poker app, payment method, or comparison angle you think we should cover, let us know.
- Partnership and editorial enquiries — If you work for an operator or a relevant business and want to discuss a working relationship, introduce yourself and explain what you have in mind. As a comparison site, Online Poker may earn commission when readers sign up through links on our pages; this never determines how a site is scored or ranked.
- Site or account issues — Technical problems with jasonformn.com itself, rather than with a poker operator, can also be reported here.
If You Have Concerns About Gambling
If you or someone you know is struggling to keep gambling under control, please say so in your message — we take this seriously and will point you toward appropriate support. You can also contact the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independently of us. Several states also run their own self-exclusion and support programs; if you've enrolled in one, we won't offer any advice or workaround to help you get around it.
Everything we publish, including our comparisons of the best non-GamStop casinos, is intended for readers who are 21 or older (18+ in the small number of states where that's the legal minimum) and who are legally permitted to gamble online in their state. Nothing on this site is written for, or should be read by, anyone under that age.
What Happens After You Write to Us
A real person reads and responds to every message — we don't rely on automated replies to close out enquiries. Most messages get a response within two working days; during busier periods it can take a little longer, but we will follow up.
We're not able to process deposits, withdrawals, or account issues on behalf of any poker site listed here — those need to go directly to the operator's own support team. What we can do is help with anything related to our reviews, our methodology, or the accuracy of what we publish.
Before You Get in Touch
A few pointers that help us help you:
- Mention which poker site or page your question relates to, if applicable.
- Include screenshots or specific details for corrections — the more precise, the faster we can verify and update.
- Keep account-specific issues (deposits, withdrawals, verification) for the operator's own support channel, since we don't have access to individual player accounts.
- Let us know if your message is time-sensitive, though please note we don't offer same-day guarantees.
Thanks for taking the time to reach out. Whether it's a quick question, a correction, or feedback on how we've covered a particular real-money poker app, we read it all and use it to keep Online Poker accurate and useful for players comparing where to play.